133bet FAQ – Frequently Asked Questions & Detailed Answers

Yes, absolutely. The 133bet website is fully optimized for mobile browsers — whether you use Chrome, Firefox, or Samsung Internet, the experience matches that of a dedicated app. Slots, Live Casino, Sports Betting, deposits, and withdrawals all work perfectly in the browser. Live dealer streaming runs smoothly on mobile too, though a stable internet connection is recommended.

For quick browser access, go to 133bet.site and use the "Add to Home Screen" option — it creates an app-like icon so you can tap straight into the site anytime. That said, if you want live match notifications and biometric login, downloading the app is the better choice — On the Download page APK here.

KYC (Know Your Customer) verification at 133bet is straightforward, and once completed, you won't need to do it again. Any one of the following government-issued IDs is accepted:

• National ID Card (NID): Clear front and back photo
• Passport: Photo of information page
• Driving License: Front and back photo

A selfie may also be required — one where you are holding your ID document. The photo must be clear; blurry or cropped images will not be accepted.

After all documents have been uploaded, it typically takes 24 to 48 hours verification is completed within that time. You'll receive an email or SMS notification once successful. Without KYC verification, large withdrawals (generally above ৳10,000) cannot be processed. You can upload your documents under the "Verification" section in Account Settings.

Two-Factor Authentication (2FA) is optional, but 133bet strongly recommends enabling it — it adds an extra layer of security to your account. Even if your password is ever compromised, 2FA ensures no one can gain access without that second verification step.

Steps to enable:

• Log in → Profile icon → Account Settings → Security
• Find the "Two-Step Verification" or "2FA" option and enable it
• Confirm your registered mobile number — an OTP code will be sent to that number each time you log in
• Enter the OTP code to verify and your login will be complete

With 2FA enabled, you will need to enter an OTP on every new device or new browser session. Checking "Remember this device" on the same device means you won't need an OTP next time. If you change your mobile number, notify Support first — otherwise you won't receive your 2FA codes.

133bet's VIP loyalty program has five tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. Loyalty points accumulate with every bet you place, and your tier is determined by the points you've earned.

Benefits at each tier:

• Bronze: 2% monthly cashback, daily bonus access
• Silver: 3% cashback, faster withdrawal processing, exclusive slots tournaments
• Gold: 5% cashback, weekly reload bonus, priority support
• Platinum: 7% cashback, personal account manager, higher withdrawal limits
• Diamond: 10%+ cashback, custom bonus offers, VIP event invitations, highest withdrawal limits

Loyalty points can be converted into bonus balance or free spins. To check your current tier and point balance, go to Profile → Loyalty.

There are two ways to deactivate your 133bet account — temporarily or permanently.

Temporary Break (Cooling-Off / Self-Exclusion):

• Log in → Account Settings → Responsible Gaming
• Choose a "Cooling-Off Period" — from 24 hours up to 30 days
• Or choose "Self-Exclusion" — from 6 months to permanently
• Logging in, betting, and deposits will not be possible during this period

To permanently close your account: Email support@133bet.site or let us know via live chat. Once your identity is verified, the account will be closed within 3 business days. Make sure to withdraw any remaining balance before closure — retrieving funds afterwards can be complicated. For more details, Responsible Gaming View page.

Two different people sharing the same household or device may each use a separate account, provided both accounts are genuinely registered under different individuals' identities. Each account must have a unique mobile number, a separate ID document, and a distinct payment method.

However, as per 133bet's policy No individual may hold more than one account under any circumstances — even if a different number or name is used. If the same ID document is submitted for two accounts during KYC verification, one will be cancelled and the balances on both accounts may be frozen. Family members should register independently using their own details — sharing or using another person's account is strictly prohibited.

Yes, football live betting is fully available at 133bet, and many Bangladeshi members bet on football regularly alongside cricket. All major tournaments are covered — English Premier League, La Liga, Bundesliga, UEFA Champions League, and the FIFA World Cup.

To start betting on football:

• Log in and go to the "Match Odds" page from the top menu
• Select the "Football" filter
• A list of ongoing or upcoming matches will appear — click on the one you want
• Choose your betting market: Match Winner (1X2), Goals (Over/Under 2.5), Both Teams to Score, First Half Result — you'll find dozens of options like these
• Click on your preferred odds to add them to the betslip, enter your stake, and confirm

In live betting, odds update after every goal or card while the match is in progress. You need to act fast — live odds can change within seconds.