This Privacy Policy applies to the use of the 133bet website and mobile app. By registering or using our services, you agree to this policy. We have written everything in plain language so nothing is hidden — no fine print, no surprises.
Introduction & Scope
133bet takes your privacy seriously. As a trusted platform for users in Bangladesh, we are committed to full transparency — especially when it comes to your personal information.
This Privacy Policy explains how 133bet collects your information, how it is used, how long it is retained, and the circumstances under which it may be shared with third parties. It is a supplementary document to our Terms & Conditions.
This policy applies whenever you interact with us through the 133bet website, mobile app, or any digital channel. If you do not agree with this policy for any reason, please refrain from using our platform and contact our support team.
What Information We Collect
133bet collects two types of information — what you provide directly, and what is recorded automatically as you use the platform.
Information you provide directly:
| Type of Information | Why It's Needed |
|---|---|
| Mobile Number | Account verification and OTP delivery |
| Date of birth | Age verification (to confirm 18+) |
| Email (optional) | Account Recovery & Notifications |
| National ID / Passport | KYC Verification (required for large withdrawals) |
| BKash / Nagad / Rocket Number | Payment Processing |
Automatically Collected Information:
- Device type, operating system, and browser information
- IP address and approximate location
- Time spent on the platform and pages visited
- Transaction history and gaming activity
- Cookies & Session Data (see Section 5 for details)
Please note: We never store your full bank account number, password, or PIN. Payment details are held in the form of encrypted tokens.
Why We Collect Your Information & How We Use It
133bet uses your information only for the purposes outlined below. Collecting or using data without a defined purpose is against our policy.
- Account Management: To verify registration, authenticate logins, and maintain account security
- Payment Processing: To process deposits and withdrawals securely
- KYC & Age Verification: To ensure the platform is used by adults only
- Customer Support: To understand your issue and provide a prompt resolution
- Promotions & Offers: To send you relevant offers based on your preferences (you can turn this off at any time)
- Fraud Prevention: To detect suspicious activity and protect the platform and its members
- Legal Obligations: To comply with regulatory authority requirements
- Platform Improvement: To analyse usage patterns and improve your overall experience
133bet never sells or rents your data to third parties for advertising purposes. This commitment is a core part of who we are.
Who Your Information Is Shared With
133bet shares information with specific parties only when strictly necessary and limited to the minimum required.
Who your data may be shared with:
- Payment Providers: Payment processors such as bKash, Nagad, and Rocket — only the data necessary to complete transactions
- Game Providers: Studios such as Pragmatic Play and Evolution Gaming — solely for the purpose of managing game sessions
- KYC Service Providers: Trusted third parties for identity verification
- Legal Authorities: Under a court order or lawful request from a government authority — limited to the specified data only
All third parties listed above are contractually bound to uphold 133bet's privacy standards. They may not use your information for any other purpose.
To be clear: Your data is never shared with advertisers, data brokers, or other gaming companies — this is a firm and non-negotiable policy at 133bet.
Cookies & Tracking Technologies
The 133bet website and app use cookies and similar technologies. These store small files in your browser to help the platform remember your preferences and deliver a better experience.
Types of cookies we use:
- Essential Cookies: To keep your login session active and maintain security — disabling these will prevent the platform from functioning
- Functional Cookies: To remember your language preference and account settings
- Analytics Cookies: To understand which pages are used most — data is collected anonymously
Cookies can be disabled through your browser settings, though this may limit certain features of the platform. The mobile app uses similar tracking technologies, which can be managed from within the app settings.
Data Retention Period
133bet does not retain your data for longer than necessary. However, certain information is required by law or regulation to be kept for a defined period.
- Account Information: For as long as your account is active, and up to 5 years after it is closed
- Transaction Records: 5–7 years as required by financial regulations
- KYC Documents: Typically 5 years, in line with regulatory requirements
- Customer Support Conversations: 2 years after the issue is resolved
- Marketing Information: Deleted immediately upon withdrawal of consent
Once the retention period expires, data is securely destroyed or anonymised. This process is carried out on a regular scheduled basis.
Your Rights
As a 133bet member, you have important rights regarding your personal information. To exercise any of these rights, please contact our support team.
Right to Access Your Data
You have the right to know what information 133bet holds about you. We are required to provide this within 30 days of your request.
Right to Correct Your Information
If any of your information is incorrect or out of date, you can have it corrected — either through your account settings or by contacting support.
Right to Delete Your Information
Once your account is closed and the required legal retention period has elapsed, you may request the permanent deletion of your data.
Right to Object to Processing
You may object to your information being used for marketing or analytics purposes, and 133bet is obligated to honor that request.
Right to Data Portability
You may request a copy of the data held about you in a portable format.
To exercise any of these rights, email support@133bet.site or reach us via live chat. We typically respond within 7 business days.
Children's Privacy
133bet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect or process the personal information of minors.
Date of birth is verified at registration, and age is confirmed through the KYC process. If we detect that an underage user has created an account, it will be closed immediately and all associated data will be deleted.
If you believe a minor is using 133bet, please notify our support team. We take such matters seriously.
Policy Changes & Updates
133bet may update this Privacy Policy from time to time — in response to legal changes, technological improvements, or an expansion of our services. The date of any update will be shown at the top of this page under "Last Updated".
For significant changes, we will notify you in advance by SMS to your registered mobile number or by email. Minor updates will be published on the page only.
Continued use of the platform after any changes will be considered acceptance of the updated policy. It's a good habit to review this page occasionally.
Contact Us
If you have any questions about this Privacy Policy, concerns about your data, or wish to exercise your rights, please contact us:
- Email: support@133bet.site
- Live Chat: Active 24/7 on the website and app
We typically respond to privacy-related requests within 7 business days. Complex requests may take up to 30 days, but we will notify you in advance if that is the case.
We're always here to help in Bengali — so don't hesitate, just ask.